FirstNet Push-to-Talk Support

Each agency has an “Public Safety Entity” (PSE) Administrator who manages the users associated with the agency. At the ‘Manage Users’ tile on FirstNet Central, the PSE Administrator should apply the “FirstNet PTT Administrator” role to the person(s) who will manage the FirstNet PTT service. To be a PTT Administrator, the user must also be either a foundation account administrator or a billing account administrator. A PTT Administrator may be either a PSE Administrator or a PSE Member.

At the ‘Manage Users’ tile on FirstNet Central, the PSE Administrator must apply the FirstNet PTT User role to the individuals who will use the service. A single user may be assigned both the PTT Administrator role and the PTT User role; and may be either a PSE Administrator or a PSE Member.

The Admin Tool tile is named “Manage FirstNet PTT Users and Groups”. Please check FirstNet Central again to locate that tile. If it is not visible, it is likely that your PSE Administrator has not yet assigned the PTT Administrator role to you. Please check with your PSE Administrator.

It is likely that your PSE Administrator has not yet assigned the PTT User role to your agency’s users. Please check with the PSE Administrator to confirm that this step has been completed.

Your FirstNet Specialist will place an order for the number of licenses (subscriptions) that you request. If the licenses purchased are not showing in the Admin Tool, please contact your FirstNet Specialist to confirm that the order has been placed.

Please review the FirstNet Push-To-Talk Admin Tool User Guide found in the Support section of the Admin Tool for full details on how to manage your FirstNet PTT service.

A welcome email is automatically sent to each PTT user when a license has been assigned to them. The welcome email instructs the user to log in at FirstNet PTT app on their device with their FirstNet credentials.

Talkgroups and contacts are populated over the air to the device automatically. If you have added your user to a talkgroup and populated contacts, before your user logs on, they will be able to communicate immediately.

If the user knows their FirstNet email address, they can use the ‘Forgot your Password’ process from the FirstNet PTT logon screen on their device. If they do not know their FirstNet email address, they should contact their PSE Administrator to obtain it.

Firstly, you should ask your PSE Administrator to confirm that the volunteer(s) are associated with the agency’s FirstNet account. If this is not the case, the PSE Administrator must add the volunteer(s) to a Subscriber Paid FAN associated with the agency. When complete, the PSE Administrator should add the PTT User role to each volunteer.

Next, the volunteer(s) will need to purchase a FirstNet PTT subscription. This may be done at Premier Online Shop (to enable Premier Online Shop, request your FirstNet Solution Consultant to submit a request) or by calling FirstNet Customer Service at the number below. Once this is complete, then add the volunteer to your desired talkgroup(s). Talkgroups and contacts will populate to the device automatically and the volunteer(s) will be able to participate in agency communications.

Should you require further assistance with your FirstNet Push-to-Talk service, please call FirstNet Customer Service on 800.574.7000.