Helping utilities support first responders
Many utilities don’t realize they may qualify for FirstNet. But FirstNet gives those who support first responders – utilities workers like you – the ability to connect and communicate with emergency personnel every day. And when disaster strikes, you can be uplifted to priority status, so you can keep the lines of communication open – when it matters most.
FirstNet benefits
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Priority access
Get always-on priority access to voice, data and text. This means you will have priority over commercial traffic on the network.
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Sensitive data is protected
A dedicated Security Operations Center monitors the network 24x7 for physical and cyber threats and the physically-separate FirstNet core has available end-to-end encryption.
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Temporary service solutions for expanded coverage when disaster strikes
80+ Cell on Wheels (COWs) and heavy-duty Satellite Cell on Light Trucks (SatCOLTs) can keep you connected while you support first responders and restore power grids/water supplies.
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Personal device eligible
FirstNet can be activated on your organization-issued devices and/or your own personal devices.*
*Subject to eligibility
Connecting utilities
When you are on the front lines of a crisis, you need technology you can trust.
FirstNet gives critical infrastructure entities such as electric, gas, and water the connectivity they need to coordinate with first responders and connect to key infrastructure and utilities personnel—all with high security and without throttling anywhere in the U.S.
Del Oro Water Company
“When I think of FirstNet now, I think of endless opportunities. I think the biggest benefit that Del Oro has received is the support staff, the knowledge, the teams that FirstNet has either partnered with or deploys. They are all first class, they're quick and knowledgeable.
In a word, FirstNet is a lifesaver.”
~ Bryan M. Fortino is the Chief Financial Officer for Del Oro Water Company
Features
| FirstNet was built for public safety | FirstNet is the nation’s first communications ecosystem designed to give first responders and those who support them reliable, highly secure connectivity during everyday emergencies and in disasters. |
| The technology you need |
FirstNet can help your facility enhance security, optimize your processes by gaining insights with IoT devices that can help you solve complex challenges in near-real time- with potentially life-saving results. |
| Preparation and support |
FirstNet has a variety of applications and tools to help your organization be ready, support emergency staff, and stay in constant contact with your teams out in the field – because every one of you have an important role to play. |
| Government accountability |
FirstNet builder AT&T was contracted to build this network for you and is held accountable to high standards of service, including coverage buildout and network reliability. |
| Cybersecurity |
FirstNet helps you maintain the security of your critical infrastructure and communications with a multi-layered defense that includes geographical redundancy and a U.S. based security operations center that monitors your data 24/7. |
Frequently Asked Questions (FAQ)
What is FirstNet?
FirstNet is the nationwide public safety communications platform, services, and solutions dedicated to First Responders and those who support them. We are accountable for keeping your lines of communication open with dedicated mission critical solutions.
Is FirstNet only available to first responders?
No. FirstNet is also available to those who are critical to supporting an emergency response – including utility companies that support first responders, clearing downed power lines and managing gas leaks to keep our communities safe.
How does FirstNet work?
FirstNet uses all AT&T LTE spectrum bands and a special lane of connectivity called Band14 – nationwide, high-quality spectrum specifically set aside for FirstNet. During an emergency, this band can be cleared and locked just for FirstNet subscribers.
Why is FirstNet unique?
FirstNet is the only communications platform specifically designed with and for public safety based on their direct feedback and needs. FirstNet works across agencies, jurisdictions and state lines and has robust tools and features.
What role does AT&T play?
AT&T is the official private partner behind FirstNet. AT&T is working with the First Responder Network Authority (FirstNet Authority) – an independent government agency – to design, build and evolve FirstNet for the next 20+ years.
Getting started
For existing FirstNet customer service call: 1.800.574.7000
We are here to help. Please fill out the information below to get in touch.
Note: If you are already a customer, please call 800.574.7000 for immediate service.
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